The administration and management of IT resources in the cloud is becoming an increasingly pressing need in the business world. Managed cloud services are an excellent option for simplifying the management of IT resources and ensuring the continuity of an organization’s services.

By opting for managed cloud services, an organization’s IT resources are managed and monitored by a team of cloud experts, reducing the workload for internal IT teams. In this way, cloud experts take care of management, monitoring, and problem resolution, allowing internal staff to focus on more strategic and higher value tasks for the business.

Another benefit of managed cloud services is the increased availability, stability, and security of IT resources. Service providers have the knowledge and experience necessary to ensure the correct configuration, implementation, and maintenance of cloud resources. Additionally, they offer service level agreements (SLAs) that guarantee high performance and fast problem resolution.

Furthermore, managed cloud services offer greater scalability and flexibility of IT resources, as service providers offer plans that adapt to changing customer needs. Companies can adjust their service plans as their business grows or shrinks, allowing them to save costs and maximize efficiency.

C-ven Technologies offers managed cloud services that allow companies to enjoy the benefits mentioned above. Our team of cloud experts will provide you with the best solution for managing and monitoring your resources, while our service level agreements (SLAs) guarantee fast problem resolution and high performance.

Contact us at info@c-ven.com for more information.

The digital era has changed the way businesses operate and compete in the marketplace. With the popularity of the Internet and the need to access information and applications from anywhere, the adoption of cloud technology is one of the most important transformations businesses can make to improve their efficiency and competitiveness.

The cloud provides a robust and reliable platform that enables businesses to not only access their data and applications from any location and device, but also provides a consistent and seamless experience by allowing a very easy integration with other enterprise solutions, like the integration of Office 365 and Dynamics 365 in the Microsoft Cloud Solutions.

Benefits of Cloud Adoption

Cloud adoption has proven to be a cost-effective and efficient solution to help businesses do more with less. According to Microsoft Cloud adoption studies, the numbers that demonstrate its effectiveness includes:

– An average 85% reduction in hardware costs and 60% reduction in software costs.
– An average 75% increase in team efficiency.
– A 95% improvement in application and service availability.
– An 80% reduction in energy and cooling costs.
– A 90% improvement in information security.

In addition, the Microsoft cloud offers unparalleled scalability, which means you can adapt to the changing needs of your business. This means you won’t have to worry about running out of storage space or not having access to the processing power you need.

Work with a reliable partner

Transforming your business to a cloud operation can face certain associated risks such as data security, integration with existing systems and staff training. But these challenges can be mitigated with a reliable partner like C-ven Technologies. By working with C-ven, you can rest assured that you are ensuring a successful and effective cloud adoption for your business.

United Capital’s success story

Many companies have adopted Cloud solutions as part of their Digital Transformation, seeing positive results in their operations, performance and quick response to new market and customer’s challenges. One of our featured success stories is United Capital.

United Capital is a financial service company dedicated to the intermediation of stocks, whose main objective is the high-level attention to its clients, through the provision of investment products.  As one of the leading stock companies in the Dominican Republic, United Capital successfully implemented a digital transformation strategy with the collaboration of C-ven Technologies. The implementation of an innovative web and mobile App [United Capital App Tour Virtual – YouTube] hosted in Azure cloud, has enabled United Capital to increase the efficiency of its operational processes and improve customer experience. With the program “Become a Customer from Anywhere”, United Capital developed the concept of digitized the registration and approval process for new clients, as well as offering a fully online service for managing existing accounts and investments.

Before the transformation, United Capital struggled with slow systems, manual processes, and limited scalability. These problems were solved by implementing new and custom developed applications, the integration of the core system to Microsoft Dynamics 365, with new functionalities from Power BI and, all the development hosted in Azure.  

With the implemented Dynamics and cloud solution, United Capital can have real-time insights for decision-making capabilities, and seamless integration with existing systems, boosting inter-department collaboration and operational efficiency.

Partnering with C-ven Technologies was critical for a successful cloud adoption, as C-ven offered guidance and support to minimize risks, define adequate processes and migration roadmaps, while guaranteeing the company’s data integrity (a major point for compliance, which is of vital importance for this financial institution).

Digital era is already a fact. And even more, the integration of Artificial Intelligence in the daily processes of companies is already a latent reality. The integration of these functionalities to the day-to-day operations of companies, no matter what industry, will be the key in maintaining profitable businesses, attracting customers and rapid adoption to requirements of increasingly demanding markets.

Don’t wait any longer to build a better business, choose C-ven Technologies as your digital transformation partner. Start your journey to success now, contact C-ven today!

Increasing our digital transformation services, we now offer you as part of our consultancy: Lansweeper, a solution with which you can Manage your IT Assets and discover any hardware, software, device and user connected to the Network.

In recent years, security and its management have been a great challenge for companies, especially with the hybrid work modality imposed by the pandemic. Now users can be anywhere and work anytime and from multiple devices, making IT environments extremely dynamic and complex.

Which of your IT assets are on-premises, which are in the cloud, which are on mobile devices? With the increase in cases of cybersecurity attacks, it becomes imperative to know how many and which devices connect to your company, at what time, who does it and, most importantly, have constant control of this information.

That is why at C-ven we remain attentive to the needs of customers and the market, which are emerging day by day because of this prevailing journey of customers towards digital transformation.  Having clearly, accurately, and quickly all the information of IT assets and connection to the network, gives companies the opportunity to better manage and optimize their IT operations.

Lansweeper is the solution we offer you for technology asset management, which identifies all connected devices, users, and software within your IT environment, automatically and continuously, providing a centralized IT inventory. It also allows you to discover devices that only briefly touch the network, as well as hidden devices and inactive devices, identifying them accurately.

C-ven offers you key benefits through this solution:

• Improve security: In times where security is vital in the digital transformation of companies, we allow you to identify risks, vulnerabilities, and non-compliance problems.  That will help you prevent and control any weak points within your IT environment

• Increase visibility: Eliminate blind spots and discover assets you didn’t even know about, allowing you to have full control of your IT inventory.

• Increase productivity: With the new dynamics of hybrid environments and the increasing demand of availability for IT departments, automate record keeping and reporting, allowing you to plan much better for updates, tasks and process optimizations, saving time and resources.

• Optimize costs: With up-to-date information at hand, reveal unnecessary expenses and manage your IT cost-effectively. This will provide you with relevant information when making investment decisions and improvements.

This new alliance is part of our commitment to continue accompanying our customers in every step of their digital transformation, with innovative, agile, efficient and safe solutions.  

Now C-ven Technologies together with Lansweeper, offers you a reliable technological consulting service in which our main objective is: “to continue returning to the client their most valuable asset: Time”.

Generating B2B sales requires taking into account that certain activities are highly relevant. Some of them are visiting clients, participating in trade shows and other kinds of trade events.

However, all of them involve a factor that is extremely limited in the face of the Covid-19 pandemic: physical presence . Given this circumstance, which tends to reduce social interactions, what can be done to sell?

Here are some tips to help you start the journey to digitize your B2B sales . In this way, we hope you can achieve your business goals in 2021.

Recommendations to digitize B2B sales

We know that it can be difficult to break paradigms in terms of how to generate sales in B2B companies. However, you need to understand that digitization is much more than just one option among all sales channels.

In this sense, digitizing is a necessity, because the survival or not of your business may depend on it. So, you must assume it as an urgent process and, to help you achieve it, here are some recommendations:

Make email the star of your B2B sales

Given the impossibility of meeting and making face-to-face visits, email stands out as an excellent means of contact . Mainly, when prospecting and following up, as well as to nurture clients.

Its content will depend on the purpose of the letter. In this way, educational, informative and / or promotional material can be shared, as the case may be. What is essential is that it always adds value to the recipient.

It is very important that the content is highly personalized, to increase the open rate. For this, you need to properly segment your contact list.

Additionally, emails should be visually pleasing , even entertaining. In this sense, the use of images, gif, infographics or links is recommended. The latter, it is recommended, direct the reader to a podcast or video related to the matter.

This type of content contributes to increasing the recipient’s desire to continue receiving your emails. And therefore, increase your purchase intentions.

However, it is also necessary to optimize the time spent on these tasks. For this, the use of customizable templates is recommended. In addition, they are classified according to the target audience and the purpose they seek to fulfill.

Email is a very valuable tool for conducting B2B sales. It does not require a large investment and is highly efficient.

Get closer to your customers through online chat

Consumers value the ability to easily contact businesses when making a purchase. An online chat available on your company’s website can promote dialogue with many potential customers .

On the other hand, being available to clarify doubts just at the moment they arise or to answer questions, is decisive. The reason is that a large part of users who start an online conversation make a purchase.

Likewise, through chat, it is possible to refer the potential customer to a commercial agent. The latter will assist you in your shopping journey and in this way the number of conversions can be increased.

Reorganize your processes and employ a CRM

Digitization and automation go hand in hand. For the B2B environment, the time has come to consider a sales process that is fully digitized . It is the perfect opportunity to be more efficient with less effort.

For this, there are customer relationship management systems ( CRM for its acronym in English). These automate the marketing and sales processes by performing functions such as:

• Customer database registration.
• Qualification of potential clients based on their interests.
• Customer segmentation according to their behavior.
• Programación de tareas de seguimiento.
• Issuance of data analysis reports.

Thanks to this, they are extremely useful for designing marketing and sales strategies that generate powerful conversion opportunities .

When it comes to B2B the sales process can be long. However, these types of tools allow this process to be covered in a more organized and agile way.

Other valuable recommendations

Successfully digitizing B2B sales in the current pandemic scenario requires certain considerations. Here are three that will help you achieve this goal and increase the level of your sales:

Start with what you have

You should know the immense value of your current contact list . You can integrate one by selecting people from:

• Your email
• Social networks
• The online groups to which you belong.

Before venturing into the search for new leads and prospects, intensify communications with your acquaintances and associates. You can do this through emails, posting on social media, creating a blog, etc.

Come up with strategies that allow you to keep your company or brand in the public mind. Also, don’t forget to add value for free. This is the most effective way to get people’s attention.

Adding value, even though it may not seem like it, is a two-way street . In the first place, it allows to know and attend to the needs and pains of the target audience. Second, and at the same time, it enables the identification of new lines of business.

If you haven’t digitized your B2B sales channels yet, get started right away with everything you have on hand to get going.

Change along with the environment

A change, in the environment generated by the Covid-19 pandemic, is not in sight in the short term. Therefore, the face-to-face deal is not something that will be restored anytime soon.

Based on this, you need to think about virtual substitutes for conventional sales practices. If you met most of your prospects at trade shows, then organize or participate in a virtual trade show.

If you were attending events such as seminars and conferences, do it now via the Internet , through platforms such as Zoom or Microsoft Teams. In this way, you can continue to establish connections to find suppliers and strategic partners.

Also, create useful content for your clients through webinars or podcasts. Do them on a regular basis, to stay in continuous contact with your target audience. Invite a strategic partner to participate in it to enhance the impact.

Finally, stay active and accessible through social networks like LinkedIn, Twitter, or Instagram.

Maintain favorable cash flow

It is important to understand the economic impact of the pandemic. Therefore, a change in the way of marketing products and services is essential.

In this way, you can ensure customer acquisition and sales tickets , regardless of their size.

Small changes can have great repercussions such as making payment terms somewhat more flexible or segmenting products and / or services. These are measures that can help increase sales closing rates.

Factors like those mentioned above may seem subtle. However, they may make a difference in making purchasing decisions for customers.

Following these recommendations could increase the possibility of generating continuous cash flow . In addition, it will be in a better position to overcome times of pandemic.

Having a favorable cash flow is essential to stay operational. Analyze what small changes you can implement in your company to attract new customers.

Ideas Summary

The new normal maintains the validity of a world that is increasingly digitized and supported by virtual relationships. Consequently, the dynamics of B2B sales must adapt to this reality and must do so with haste.

However, almost a year after the Covid-19 pandemic was declared, some companies still do not know how to take this step. If this is your case, we hope that the recommendations that we have given you in this article will be useful to you.

As an entrepreneur you must maintain a flexible and adaptable mindset. Likewise, it is necessary that you take proper advantage of the technology available. In this way, success towards digitizing your B2B sales will be within your reach .

If you liked this article, we recommend reading:

• Find out what it can do for your business machine learning
• Do you really need a CRM?
• Learn about the challenges and threats facing the artificial intelligence

Online collaboration tools were developed to drive, optimize and facilitate many business tasks.

The goal is to increase efficiency within all your work teams.

For decades, teamwork to develop a certain project implied the physical presence of all the members.

However, thanks to these digital solutions, being present may even be absolutely unnecessary.

This is possible thanks to the connectivity and quality of digital communications, developed for the Internet. Next, it will be established what it is about in more detail.

Learn what collaboration tools are

Digital collaboration tools are those that allow a more coordinated workflow between the different members of a project.

They provide a unified online communication platform for teamwork.

Plus, they make it easy to share files, store documentation in the cloud, share assigned tasks, and collaborate.

They also allow you to set deadlines to carry out activities and monitor their status.

All these processes can be viewed in real time, working from anywhere in the world and at different time slots.

They are tools that, definitely, facilitate communication, collaboration and a notable improvement in the development of projects.

Finally, they contribute to increasing the efficiency of work teams, saving time, effort and, over time, money.

Now, the benefits they bring to companies will be described in detail.

“Collaboration tools help teams stay productive outside the office and increase their efficiency.”

The benefits of using collaboration tools

Collaboration tools are a set of digital solutions developed to positively impact the productivity and agility of companies .

Those that have managed to integrate communication and collaboration tools can have a guaranteed future in the digital market.

This also includes professionals, as well as small, medium and large businesses.

Now, 10 benefits of incorporating these online digital solutions to work teams are mentioned to increase their efficiency:

1. Integration of tools. It is possible to integrate these digital solutions with the rest of the applications or business software developed individually.
2. Quick and easy access. Team members can more easily and immediately access all project information. Thus, access to information and production times are streamlined.
3. Efficiency and effectiveness. By gathering all the information, online collaboration platforms allow greater effectiveness and productivity of work teams. This optimizes and increases its efficiency and effectiveness.
4. Responsive design. These digital solutions are adapted to be viewed from all types of desktops, laptops and mobile devices.
5. Web security. Thanks to security protocols, all shared information is protected against theft by external agents.
6. Simplicity of use. They are solutions that simplify the daily tasks of work teams. Plus, messaging tasks, documents, and online conferencing are just a click away.
7. Brand authority. By having processes integrated in collaboration platforms, companies can offer users and end customers competitive advantages. It is a way of demonstrating the authority and prestige of the brand.
8. Permanence in the market. Companies that implement these digital solutions remain in the market for longer. However, it is necessary to adopt new technologies and be a constant part of the digital transformation.
9. Digital adaptability. Its implementation forces team members to stay in constant updating and learning processes. They must be trained and raised to adopt a cross-functional profile. This will allow them to continue in force, improve their processes and services as an integral part of the organization.
10. Identification of talent and loyalty. They allow to identify the strengths and qualities that each member of the team can contribute to the projects. They also increase the feeling of belonging, motivation, commitment and loyalty to the company.

With all these benefits, collaboration tools can take companies to the next level in the digital evolution.

In addition, they can increase the value proposition in front of customers and users.

“By integrating into applications and workflow, digital tools streamline tasks and critical business processes for teams.”

Types of collaboration tools most used

Currently, the offer of collaboration tools is very varied and extensive. Here are some types that can be very useful.

For project management
They allow to create calendars, set dates, assign tasks, measure costs and make visual representations of the progress of each part of the project.

Solutions like Microsoft Planner help preserve organization, manage time, and keep the team focused on each of its tasks.

For videoconferences
They are developed to facilitate communication in real time, help strengthen relationships between team members and increase productivity.

Tools like Microsoft Teams allow you to organize meetings for team members to connect and communicate from anywhere in the world.

They mean savings in travel and travel costs to attend work meetings.

For chat
These digital solutions speed up the communication process and allow faster team decision-making. It is an effective and agile way to ask and resolve doubts in real time.

Tools like Microsoft Teams and Skype allow you to ask questions and get quick answers to achieve your project goals.

For collaborative work on documents
With collaboration platforms it is possible to access documents and files safely, share them and collaborate with them from anywhere in the world.

With Microsoft Teams all of this is possible.

For cloud storage
They represent the easiest way to allow all team members to have access to project information.

They can do it at any time and from anywhere in the world.

In this particular, Microsoft Teams has integrated access to SharePoint, OneDrive, OneNote and the rest of the productivity applications.

“Collaboration tools make it easy to manage projects, store information in the cloud, share it, and meet in real time.”

Ideas Summary

Collaboration tools are developed to maintain productivity and increase the efficiency of work teams.

One of the most relevant aspects is that it can be achieved by working remotely.

Features such as chats, meetings, calls, video conferencing, screens, documents, file shares, and more are available to work teams.

The best part is that collaboration is not limited to this.

Thanks to collaborative tools like Microsoft Teams, they can stay connected and organized: companies, schools and even people in everyday life .

Finally, it is essential to consider that some of them are free and others are paid, but even in the latter case, the return on investment is very significant.

artificial intelligence (AI) has accumulated victories and failures since Alan Turing in 1950 raised it for the first time. However, the triumphs have brought it to the place it occupies today in technology and in modern day-to-day life.

Although many people still wonder if it is just science fiction, the overwhelming answer is: no. Advances in AI are so great that it is even possible to connect your brain with electronic devices, without having to touch them.

In this article, we will answer some of the biggest questions that arise around this amazing technology.

How do we define artificial intelligence?

Artificial intelligence is a cohesion of concepts and technologies. Therefore, together, they are capable of performing any type of task by means of software and a machine.

It is a union through which science and engineering developed machines capable of demonstrating intelligence, especially through:

• Visual perception.
• Speech recognition.
• Decision making .
• Translation between languages.

As well as many more capabilities. Likewise, through the use of computer software, the following capabilities are added:

• Learning
• Reasoning
• Planning
• Auto correction
• Problem resolution
• Knowledge representation
• Perception
• Movement
• Handling
• Creativity

Like others that are in development. Furthermore, it is an integration inspired by the way human beings use their nervous system and body . More specifically to feel, learn, reason and even act.

“AI is the cohesion of concepts and technologies capable of performing any type of task as a human being would.”

Main challenges of AI

Artificial intelligence has had a significant impact on human lives and the economy. However, it still has many challenges and challenges to face due to some of its disadvantages, despite having immense potential and capabilities.

Let’s look at some of the main challenges and challenges related to this emerging technology:

Build trust

Despite its close relationship with science, engineering, technology and algorithms many people distrust AI . This is due to the difficulty in understanding how deep learning models can predict results.

Es decir, como un software con un conjunto de datos puede idear soluciones específicas para diferentes tipos de problemas.

Despite this, the reality is that it is already integrated into everyday items such as smartphones, smart TVs, cars, banking and more.

Human-level interface

It is one of the greatest challenges of artificial intelligence. First, the further the development of this technology progresses, the more difficult it is to find trained personnel. That you can meet the demands of working with AI.

Second, although the accuracy of AI is over 90%, humans have shown that they can do better . On the other hand, this result has been measured in all test scenarios.

An example of this is the ability to differentiate if an image is of a dog or a cat. The result is that humans can correctly differentiate with an accuracy greater than 99%.

Data security and privacy

There is a possibility that confidential and personal data may be used for bad purposes.

In response, development companies and governments are leveraging the machine learning and decision-making power of AI.

They do this to overcome this challenge by training the data so that it never drifts. Also, so that they can only go back to the source of origin.

The algorithm bias problem

The accuracy of artificial intelligence results is based exclusively on:

• Your training.
• The use of impartial and authentic data.

On the other hand, the unethical and unfair use of the results is closely linked to prejudices:

• Racial
• Of genre
• Religious or
• Ethnic.

This can only be lessened by training artificial intelligence with correct data.

Limited knowledge

Artificial intelligence has its own limitations, as it can only replace certain tasks . In addition, not everyone understands its operation and the mysteries involved in the development and excessive use of its capabilities.

“Increasing the trust of the general public is one of the main challenges of artificial intelligence given the multiple applications and uses that can be developed with it.”

Fields of application of AI

Artificial intelligence has become a very useful tool for solving many problems . His wide range of skills facilitates the execution of tasks in many areas to improve the lives of human beings.

In this sense, some of the priority fields of application are the following:

• In our homes. Equipped with virtual assistants capable of recognizing voice and obeying orders to bring comfort and efficiency to people’s daily lives.
• Expert systems. Capable of giving answers to very complex and specific problems. They function as a kind of expert consultant to help users using very specific knowledge.
• In medicine. Includes the interpretation of images, diagnosis, monitoring and control in intensive care units, design of prostheses and drugs. In addition, design of intelligent tutor systems for various aspects of medicine.
• In commerce. Especially for electronic commerce in order to provide, search, analyze or interpret information. With this data it is easier to make decisions, negotiate with agents and identify consumer habits and preferences. clients .
• In education. These are smart tutoring and management systems for students. They include knowledge diagnosis, as well as exercises and practices to reinforce learning.

It is difficult to make a complete list of all the fields of action of AI, since there are many useful forms of application. Those mentioned here are just a few, but highly relevant to everyday life and the economy.

“There are many fields of application of AI: in general, they are focused on facilitating the most complex tasks of everyday life, medicine, education and the economy.”

Ideas Summary

Although artificial intelligence still has many challenges, challenges and threats ahead, it also has many experts determined to overcome them.

In this sense, the new generation of engineers is improving their skills to achieve effective change.

Every day, AI assumes important roles in our society with remarkable progress in various areas. These include medicine, security, education, business and consumer benefit applications.

These areas are of utmost importance in today’s world. It is due to the great influence of technology on the lifestyle of modern society.