The Future of Customer Engagement Starts with Superagents
Dynamics 365 Contact Center
Modernize your contact center with a complete solution of Dynamics 365 Contact Center
Functionalities
Multichannel Campaigns
Appointment and Service Management
The platform facilitates the scheduling and management of field service appointments, as well as the allocation of available resources and necessary facilities.
Contract
History
Dynamics 365 Contact Center stores information about contracts and key renewal dates, allowing you to prepare offers and manage long-term relationships with customers.
Interactive Sashboards
The solution offers customizable dashboards that allow the creation and real-time access to key charts and metrics, improving data-driven decision-making.
Advanced
Security
The platform implements advanced security protocols, including biometric authentication and fraud prevention, ensuring that interactions with customers are secure and protected.
Mobile
Access
Dynamics 365 Contact Center ensures a user experience at the right time and place, allowing access to information from mobile devices such as tablets and smartphones.
Key Features
AI-Powered Copilot
Automates routine tasks, giving agents real-time support to reduce stress, improve resolutions, and enhance customer satisfaction.
Unified Interface
Centralizes customer data, histories, and resources in one interface, enabling faster, more efficient issue resolution by agents.
Omnichannel Support
Supports voice, chat, email, and social media for a seamless, consistent, multi-channel customer experience.
Advanced Analytics
Delivers analytics and reporting to track performance, identify improvements, and guide data-driven customer service strategies.
Microsoft Integration
Benefits
Improved Resolution Rates
Research shows that using AI in contact centers can drive a 22% improvement in resolution rates
Reduced Agent Attrition
Provides real-time AI assistance to resolve issues faster, handle complex queries, and reduce agent stress and attrition.
Enhanced Customer Experience
Provides personalized and timely responses, improving customer satisfaction and loyalty
Increased Efficiency
Automates routine tasks with Copilot, freeing up human agents to focus on more complex and value-added activities.
Use Cases
Customer Support
Handle customer inquiries, provide product information, and assist with troubleshooting.
Sales and Marketing
Engage potential customers, provide personalized product recommendations, and follow up on leads.
